The FXCM trading desk is available to live account holders. Clients can place and manage orders over the phone with the trading desk when necessary.
OTC Gold/Silver Bullion products are available to trade 23 hours per day. Trading hours are subject to change based on daylight saving time in the United States.
- From Sunday 22:00 (GMT) to Friday 20:45 (GMT) with a daily break from 21:00 (GMT) to 22:00 (GMT). (Eastern Summer Time)
- From Sunday 23:00 (GMT) to Friday 21:45 (GMT) with a daily break from 22:00 (GMT) to 23:00 (GMT). (Eastern Winter Time)
During these hours you are able to open and close trades and place limit and stop orders. When the FXCM Trading Station II or MetaTrader 4 platform is closed you will not be able to place any trades or stop or limit orders.
Hong Kong - Toll-free Number800-906-893
WHAT IF MY TRADE WAS EXECUTED INCORRECTLY?
If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues.
SALES AND CLIENT SERVICES SUPPORT DESK
Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.