FXCM Bullion Privacy Policy

Security and Disclosure

FXCM Bullion Limited respects each individual's right to privacy. We value our relationship with you, and we take pride in maintaining loyalty and respect with each individual client by providing you with security with respect to your personal information. The provisions of this notice apply to former clients, current clients, and applicants.


When you apply for and/or maintain a live or demo account with FXCM Bullion Limited or contact FXCM Bullion Limited for any inquiries, FXCM Bullion Limited collects personal information, including your name, contact details and other personal particulars for the following purposes, such as evaluating your financial needs, processing your requests and transactions, informing you about investment products and services and providing customer service. The types of personal information may include:

FXCM Bullion Limited intends to use your name, telephone number and email address for direct marketing investment products and services and FXCM Bullion Limited requires your consent for that purpose. By applying for and/or opening a live or demo FXCM Bullion Limited account, you acknowledge and agree that your consent is voluntarily provided to FXCM Bullion Limited. If you do not wish FXCM Bullion Limited to use your data for use in direct marketing as described in this policy, you may exercise your right to opt-out by notifying FXCM Bullion Limited.

In compliance with the Personal Data (Privacy) Ordinance, FXCM Bullion Limited would like to inform you that your personal information may be used for the following purposes:

  1. Sharing, cross-checking and transferring that personal data with any of FXCM Bullion Limited's affiliated or associated companies whether in relation to new or existing client verification procedures, ongoing account administration or direct or indirect marketing of any investment, dealing or related services or products;
  2. The comparison and or transfer to third party service providers of such personal data for the purposes of credit checking and or data verification;
  3. Any purpose relating to or in connection with the compliance of any law, regulation, court order or order of a regulatory authority, including the provision of any such data to any such regulatory authority as required by law or regulation;
  4. Any other purpose relating to or in connection with FXCM Bullion Limited's business or dealings or the business or dealing of any of its affiliated or associated companies.

Your personal data held by FXCM Bullion Limited will be kept confidential but FXCM Bullion Limited may provide information to 1) any agent or third party services provider who provides services to FXCM Bullion Limited or any of FXCM Bullion Limited's affiliated or associated companies in connection with the operation of its business 2) any regulatory or governmental authorities which relates to or govern any business of FXCM Bullion or any of its affiliated or associated companies and 3) any person that FXCM Bullion Limited consider as appropriate or fit including a member of FXCM Bullion or its affiliated or associated companies and its employees under a duty of confidentiality. Such information may be transferred to a place outside of Hong Kong where the protection may not be the same or of a similar level to Hong Kong.

In accordance with the terms of the Personal Data (Privacy) Ordinance, any client has the right:

FXCM Bullion Limited has the right to charge a reasonable fee for the processing of any data access request in accordance with the terms of the Personal Data (Privacy) Ordinance. Requests for access to data or correction of data or for information regarding FXCM Bullion Limited's privacy policy and practices should be addressed to the following:

The Data Protection Officer,
Room 2302 Lee Garden Two,
28 Yun Ping Road, Causeway Bay, Hong Kong
Telephone: +852-3470-9038 Fax: +852-3420-9501

You are not required to supply any of the personal information that we may request. However, failure to provide all required information may prevent us from opening and/or maintaining your account or providing services to you. While we make every effort to ensure that all information we hold about you is accurate, complete, and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal information.


Cookies are small files containing information that a Web site uses to track its visitors. FXCM Bullion Limited may set and access FXCM Bullion Limited cookies on your computer, enabling us to learn which advertisements and promotions bring users to our Web site. FXCM Bullion Limited or any of its divisions may use cookies in connection with FXCM Bullion Limited's products and services to track your activities on our Web sites. Such information that we collect and share would be anonymous and not personally identifiable.


FXCM Bullion Limited uses Secure Socket Layer (SSL) encryption technology in order to protect certain information that you submit. This type of technology protects you from having your information intercepted by anyone other than FXCM Bullion Limited while it is being transmitted to us. We work hard to ensure that our Web sites are secure and that they meet industry standards. FXCM Bullion Limited also uses other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data.


FXCM Bullion Limited may share personal information described above with our affiliates for business purposes, such as, but not limited to, servicing customer accounts and informing customers about new investment products and services, or to aid in the trading activity of the company, its affiliates, or employees, and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies that have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address, transaction and account information. Our affiliates maintain the privacy of your information to the same extent FXCM Bullion Limited does in accordance with this Policy.

If you do not wish to have your personal information disclosed to our affiliates or other third parties as described in this Policy, please contact us via e-mail at: compliance@fxcmbullion.com, or send your request to:

FXCM Bullion Limited
Attention: Compliance Officer
Room 2302 Lee Garden Two,
28 Yun Ping Road, Causeway Bay, Hong Kong


FXCM Bullion Limited does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with FXCM Bullion Limited, including those that provide professional, legal, or accounting advice to FXCM Bullion Limited. Non-affiliated companies that assist FXCM Bullion Limited in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that FXCM Bullion Limited describes in this policy.

We may also disclose your personal information to third parties to fulfill your instructions or pursuant to your expressed consent.

We want you to know that FXCM Bullion Limited will not sell your personal information.


Under limited circumstances, FXCM Bullion Limited may disclose your personal information to third parties as permitted by, or to comply with, applicable laws and regulations. For example, we may disclose personal information to cooperate with regulatory authorities and law enforcement agencies to comply with subpoenas or other official requests, and as necessary to protect our rights or property. Except as described in this privacy policy, we will not use your personal information for any other purpose, unless we describe how such information will be used at the time you disclose it to us or we obtain your permission.