The FXCM trading desk is available to live account holders. Clients can place and manage orders over the phone with the trading desk when necessary.
Hong Kong - Toll-free Number
WHAT IF MY TRADE WAS EXECUTED INCORRECTLY?
If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues.
SALES AND CLIENT SERVICES SUPPORT DESK
Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.