Trading Desk

PHONE TRADING

The FXCM trading desk is available to live account holders. Clients can place and manage orders over the phone with the trading desk when necessary.

Trading Hours

OTC Gold/Silver Bullion products are available to trade 23 hours per day specifically from Sunday 23:00 (GMT) to Friday 21:45 (GMT) with a daily break from 22:00 (GMT) to 23:00 (GMT); the trading hours are subject to change based on daylight saving time in the United States. During these hours you are able to open and close trades and place limit and stop orders. When the FXCM Trading Station II or MetaTrader 4 platform is closed you will not be able to place any trades or stop or limit orders.

Hong Kong - Toll-free Number

800-906-893

TRADE EXECUTION

WHAT IF MY TRADE WAS EXECUTED INCORRECTLY?

If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. The Trading Desk cannot assist you with these issues.

SALES AND CLIENT SERVICES SUPPORT DESK

info@fxcmbullion.com


Important: Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.